Reservation and Deposit
To confirm your reservation a 20% per-person deposit
is required within 24 hours of booking. Booking information must include passenger’s full name, nationality, date of birth, and gender. Final payment is due 60 days prior to departure. Checks, money orders,
American Express, Visa, and MasterCard are accepted
as forms of payment.  Hurtigruten is a Norwegian company and payments are processed in Norway.  Even though payment processing is in U.S. dollars, some credit card companies may charge a Foreign Transaction fee. These fees are strictly a revenue source for the credit card companies and Hurtigruten does not receives any portion or benefit from these fees. Please check with your credit card company to find out if they charge fees on U.S. dollar transactions processed outside of the United States. Not all credit card companies charge these fees.  If your credit card company does charge a fee, you can pay by check in US funds in
order to avoid it. Checks may be mailed to:

Hurtigruten ASA
Lockbox # 8012
PO Box 8500
Philadelphia, PA 19178-8012

Please include your invoice number and booking number with all payments.  Please do not send any general correspondence to the lockbox address. General correspondence may be faxed to 888-524-2145, via email USbooking@hurtigruten.com or mailed to Hurtigruten, PO Box 451209, Sunrise, FL 33345. 

Air Policy
Air transportation is subject to availability and based
on standard economy class service, or similar, on scheduled or charter flights of IATA or supplemental
air carriers. Air carrier, routing and scheduling to and
from each city are at the sole discretion of Hurtigruten.
Hurtigruten reserves the right to substitute charter
flights for scheduled air or scheduled service for charter flights. All flight arrangements are on request within 60 days of departure and will generally be confirmed, if available, within 3 business days. Air schedules will be advised 30 days prior to departure. Please note that Hurtigruten cannot guarantee the same flight itinerary for groups of more than 6 passengers traveling from the same gateway, nor can Hurtigruten arrange to connect
passengers from different gateways through a common gateway. These special arrangements are possible if passengers choose optional customized air arrangements as explained below.

Passengers may upgrade to Business or First Class
air service subject to space availability or chose
specific carriers and flights by paying a nonrefundable
fee plus an additional supplement to cover the
cost of the special air itinerary. Hurtigruten utilizes special contract air fares and airline tickets issued may not be reissued or exchanged for another air carrier or routing. These contract fares usually do not allow mileage upgrades.

All airline tickets are non-transferable. Cancellation
or rebooking charges may be assessed by the airline
for any changes and these additional costs are the
sole responsibility of the passenger. Advance seat selection is subject to the policy of the participating air carrier and may not be available. All air travel is subject to the terms and conditions of the ticket issued by the air carrier.

Itineraries
To take account of the changing weather, sea and ice conditions all our itineraries are flexible and can vary from voyage to voyage. Any adjustments will be decided locally by the Captain - if necessary in consultation with the appropriate authorities - with safety being a prime concern.

What currencies are accepted on board?
The currency on board MS Fram is Norwegian Kroner
(NOK); in addition US Dollars, Euros and British Pounds
are accepted. On board MV Polar Star US Dollars are
used, in addition Euros and NOK are accepted. Visa
and MasterCard can be used on both ships. On board MS Fram you will receive a Cruise Card, which you can use as form of payment for all on board expenses.

Transfers
Transfers are included in our voyage prices in Longyearbyen, Kangerlussuaq, Buenos Aires and Ushuaia. There are also some group transfers included
for our Europe voyages, these operate at set times
and no refund can be given if they are not used.

What is the tipping policy?
The current recommended gratuity amount on board MS Fram is NOK 50 (approx. $8) per day. For the MV Polar Star you will receive guidelines on board. Any tipping is solely at the discretion of the guest.

Is there a doctor on board?
Yes, there is a doctor and a nurse on board MS Fram and a doctor on board MV Polar Star throughout all voyages.
Remember to bring sufficient medication to last through any unforeseen delays. We also recommend that you keep your medication in your hand luggage properly labeled and with clear instructions for its use. If you depend on vital drugs please inform the ship’s doctor.

Is the on-board voltage 110 or 220?
The MS Fram has an electrical supply of 220 volts, electrical outlets on board are recessed and have round prongs, continental European two pin plugs are used. An adapter and converter are required. MV Polar Star has both continental European two pin plugs (220V) and US style plugs (110V) throughout the ship. You may need an adapter for your particular equipment. The hotels we are using in Norway and Buenos Aires also have an electrical supply of 220V, most have an 110V razor socket. An adapter and converter are required.

Are there laundry facilities on board?
Clothes can be handed in to the ships laundry at a fee.

Can you accommodate special dietary requirements?
We do our best to meet special dietary needs. Special
meal requests should be made well before departure.

What to Pack

Antarctica, Greenland and Spitsbergen
All passengers will receive a wind and water proof
jacket as a memento (sizes S to XXL). Several layers of fleeces, woolen sweaters and T-shirts should be worn underneath. You should take long/thermal underwear, a warm hat, warm gloves, scarf, water proof trousers, woolen socks and sturdy hiking boots. Clothing which can be layered is best.

Europe voyages
Clothes suitable for the area and season you are traveling in are recommended. During the day and throughout the voyage, weather changes rather quickly. Therefore we recommend you dress in layers to accommodate the changes in temperature.

All voyages
Life on board the ships is a fairly relaxed affair so there is no need to pack anything formal. Comfortable clothing is more important for relaxing in, although you may wish to pack a smart set of clothes for the final meal (note that this is in no way compulsory).

A small backpack for shore excursions is recommended as well as water proof bags to protect your equipment. Take high UV -factor sun block and a pair of good-quality sunglasses as even in the cooler climates the sun can still be a major factor in your trip. There are limited goods in the gift store on board so you should bring whatever toiletries you might need during the voyage, as well as a supply of any medications you take. In
the height of summer in Greenland, mosquitoes can be abundant, so remember to bring mosquito repellent. If you plan to use any electrical equipment, an adapter and converter are required. Should you suffer from seasickness, don’t forget your remedies. And last but not least, binoculars, a camera, memory cards and batteries are a must! (As a general rule of thumb, you should bring double what you think you will need, limited supply of film is sold on board.)

Travel Insurance
We strongly encourage passengers to purchase
travel insurance.

What inoculations do I need?
Inoculations are not required for travelers to destinations in this brochure. However, if you are traveling to Brazil (Iguazu Falls), the CDC recommends various vaccinations prior to traveling including for yellow fever. Visit www.cdc.gov for more information.

Are there cabins for physically challenged
passengers?
MS Fram has two cabins for physically-challenged guests. There are no wheelchair accessible cabins on board MV Polar Star.

Are there any special offers?
AARP members may visit www.hurtigruten.us/aarp for the latest member benefits. Visit
www.hurtigruten.us for other money saving offers.